What is the deadline for addressing the issue of inappropriate goods?
The consumer is entitled to claim for a non-conformity of the goods or service within two years from the date on which the seller or service provider has transferred and the consumer has accepted the relevant product / service, or, if the goods are provided with a warranty, throughout the term specified in the warranty. The warranty period should not be less than two years (unless other substantial benefits to the consumer are promised at a shorter time, or a rapid depreciation is usually attributed to a component). The warranty can not shorten the legal deadline for filing a claim.
How soon will the device be repaired?
We strive to provide excellent customer service and service quality to elicit positive emotions, even when faced with technical problems. We will repair it as soon as possible, within 15 business days. In case ordering spare parts from manufacturing companies is required, we will definitely inform you about the need to extend the repair period. In rare cases, if the repairs requires a particularly complicated solution, the equipment will be sent to a service centre in another EU country.
What are the cases when the company is entitled to refuse making repairs within the warranty period?
Free of charge warranty repairs are not provided if the equipment is damaged due to inappropriate handling and operation in violation of the manufacturer’s regulations, such as mechanical damage, being subjected to moisture, installation of manufacturer unauthorized software, and other defects that are beyond the scope of the manufacturer’s warranty repair and the user is at fault of causing.
Warranty Terms
- All of the goods purchased on the online store are covered by a manufacturer’s warranty.
- The terms of the manufacturer’s warranty apply if you can provide:
– a proof of purchase (check, bill of lading);
– warranty voucher;
– manufacturer’s or distributor’s warranty card (in case the manufacturer or distributor has included it in the package);
- The warranty period set by the manufacturer for different products varies; this may be up to five years.
- Prior to delivering the device for repairs, please ensure the safety of your data. Warranty service centers do not guarantee data retention, so be sure to back up your data.
- In the event that the warranty service is invalid, but the customer refuses to pay for repairs, the customer must cover the diagnostics costs and the customer receives the service center’s conclusion for the damage detected. If the customer agrees to pay for the repairs, then the diagnostics is considered free of charge.
- Legal entities other than the Consumer are only covered by a warranty provided by the Manufacturer.
The manufacturer’s warranty conditions are invalid if
- The damage was caused due to the fault of the buyer/user (e.g. scratched, broken structures, cracked screen, water poured into unplanned areas, inappropriate maintenance products used, if foreign objects are found inside the appliance, insects are allowed to enter inside the appliance or any other traces, which indicates that the product is being used incorrectly);
- The items warranty seals, serial number have been damaged;
- The product has not been used for its intended purpose and has not been operated as indicated in the user manual;
- If the damage is due to the non-compliance of the power supply voltage, telecommunications, cable networks to the standards set by the manufacturer, due to rapid fluctuations in temperature, and due to other household and external factors (soot, smoke, dust, moisture, shock, scratches);
- If unprofessional repair marks are detectible in the product;
- In case of normal depreciation of components;
- If you have used non-standard power supplies, accessories and spare parts, as well as supplies (cartridges, toners, etc.) not certified by the manufacturer for use with the specified item, and if this has caused damage to this product;
- The product has been used for production or professional purposes (if the item is not intended for such purposes);
- The warranty is invalid if damage occurs due to incorrect transportation.
